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Terms & Conditions


Terms & Conditions
Welcome to Honey & Clover website (“The Site”). We, Amberclover International Pte Ltd ("Amberclover"), trading as www.honeynclover.com or Honey & Clover (“Honey & Clover”), offer our products and services to you based on the terms and conditions set out below.

By using this site and its services, you are deemed to have accepted these terms & conditions (“T&C”) as well as our privacy policy. If you do not agree to be bound by this T&C, you may not use the site in any way. Should the T&C conflict with any other documents, the T&C will prevail for the purposes of usage of the site. We reserve the right to update or revise the T&C at our sole discretion from time to time. The updated T&C will be posted on the site and shall take effect from the date of posting.

The continued use of this site following the posting of any changes to the T&C constitutes acceptance of those changes.

Description of Services
Honey & Clover / Amberclover provides customers with access to purchase children and pet products online, as well as other services that may be introduced from to time to time. Access to the Site may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and be responsible for all equipment necessary to access the Site.

Provision of Services
You are eligible to use the services offered by us only if you satisfy the followings :

  • You agree to abide by and comply with the T&C at all times
  • You have provided all information we require in connection with your registration or check out, and that this information is accurate, complete and current.
  • You promptly maintain and update said information so as to ensure its accuracy at all times.
  • You agree that the use of our services or your registration with us shall be conditional at all times on your complying and observing these T&C.

Honey & Clover / Amberclover services are not available to minors under the age of 18 or to any users suspended or removed by Honey & Clover / Amberclover for any reason. When Honey & Clover / Amberclover sells products for children, it is selling them to adults, who can purchase with a credit card or permitted payment method.

Users may not have more than one active account. If you do not qualify, you may not use the Site. Honey & Clover / Amberclover reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Use of the Site
You must not :

(a) attempt to change, add to, remove, deface, hack or otherwise interfere with the Site or any material or content displayed on the Site;

(b) distribute, modify, copy, publish, transmit, display, sell, license, use reuse or create derivative works of any of the contents of or material displayed on the Site for any public or commercial purpose without our written consent;

(c) post false, inaccurate, misleading, defamatory, or libelous content; and/or

(d) access or use the Site in any way that could or is intended to damage or impair the Site, or any server or network underlying the Site, or interfere with anyone else’s use and enjoyment of the Site.

Accuracy of Site Content
While we may use reasonable efforts to include accurate and up-to-date information on this Site, we make no warranties or representations as to its accuracy, timeliness or completeness. The information may contain typographical errors, pricing errors, and other errors or inaccuracies, and errors will be corrected as soon as practicable.

We reserve the right to :

(i) revoke any stated offer;
(ii) correct any errors, inaccuracies or omission; and
(iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of changes (including after an order has been submitted, acknowledged, shipped or received).

We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice.

The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available. We reserve the right to adjust and/or restrict the amount of information that you are entitled to view on the Site.

Intellectual Property Rights
All content included on this Site, such as text, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Honey & Clover / Amberclover and/or its content on this Site is the exclusive property of Honey & Clover / Amberclover and protected by Singapore and international copyright laws and/or other laws.

None of the content may be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or suppliers, as the case may be.

Nothing contained on the Site should be construed as granting by implication, or otherwise, any license or right to use any trademark displayed on the Site without our written permission. Misuse of any trademarks or any other content displayed on the Site is prohibited.

We will not hesitate to take legal action against any unauthorized use of any trademarks, name or symbols displayed on the Site to preserve and protect the rights in them. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.

Credit Card Payment
In a credit card transaction, you must use your own credit card. Honey & Clover / Amberclover will not be liable for any credit card fraud. The liability for any fraudulent use of a credit card will be on the user and the onus to prove otherwise shall be exclusively on the user.

Delivery
We aim to deliver the items to you at the place of delivery requested by you in your Order.

Honey & Clover / Amberclover provides at The Site, the estimated number of days from the order dispatch to delivery. However, we cannot guarantee any firm delivery dates. We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

  • On delivery of the items, you may be required to sign for delivery. You agree to inspect the item for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered item in case of future discussions with us about it.
  • Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternate delivery address.
  • We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
  • You shall ensure that you are ready for safe receipt of the item without undue delay and at any time reasonably specified by us.
  • If you are not available to take delivery or collection, you will be advised on re-delivery or collection from the carrier.
  • If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the item to you) accept delivery or collect the item from the carrier, then we may (without affecting any other right or remedy available to us) :
    • charge you for our reasonable storage fee and other costs reasonably incurred by us; or
    • no longer make the item available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees).
  • All risk in the item shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the item.
  • You must take care when opening the item so as not to damage it, particularly when using any sharp instruments.
It is your responsibility to ensure that the items are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the items will meet your individual requirements. You acknowledge that the items are standard and not made bespoke to fit any particular requirements that you have.

Termination

Honey & Clover / Amberclover reserves the right to terminate the services or part thereof, with or without any cause at any time. We shall not be liable for any damages, losses, cost or expenses howsoever caused by or arising out of termination of any part of the services, to you or any other individual.

This termination may apply to the voiding of the sale of all products on Honey & Clover / Amberclover, regardless of whether payment has been made (in which case the payment shall be refunded to the customer or the issue resolved on a case-by-case basis).

The cancellation, blocking or denying of a sale or purchase can be effectuated in the event of suspected fraud, hacking or technical or server complications.

Links from the Site
Honey & Clover / Amberclover, or third-party sites may provide links to other websites or resources. Because Honey & Clover / Amberclover has no control over such sites and resources, you acknowledge and agree that Honey & Clover / Owhar is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.

You further acknowledge and agree that Honey & Clover / Amberclover shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Disclaimer and Exclusion of Liability
General
This Site, the services provided hereunder, the information on this Site and use of all related facilities are provided on an ”as is, as available” basis without any warranties whether express or implied.

To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to this Site and its content, including in relation to any inaccuracies or omissions on this Site, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.

Honey & Clover / Amberclover does not warrant that the Site will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that the Site will not be affected by any acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.

IN NO EVENT SHALL HONEY & CLOVER / AMBERCLOVER, ITS AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON OR STORED OR MAINTAINED BY HONEY & CLOVER / AMBERCLOVER, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF HONEY & CLOVER HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABILITY OF HONEY & CLOVER / AMBERCLOVER, ITS SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TO HONEY & CLOVER / AMBERCLOVER IN CONNECTION WITH THE APPLICABLE EVENT, PROMOTION OR EVENT GIVING RISE TO SUCH LIABILITY. WITHOUT LIMITING THE FOREGOING, IN NO EVENT SHALL HONEY & CLOVER / AMBERCLOVER, ITS SUBSIDIARIES OR AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE HAVE ANY LIABILITY FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR OTHERWISE INCURRED IN CONNECTION WITH THE LOSS OF ANY DATA OR INFORMATION CONTAINED IN YOUR ACCOUNT OR OTHERWISE STORED BY OR ON BEHALF OF HONEY & CLOVER / AMBERCLOVER.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.

Honey & Clover / Amberclover shall not be liable for any failure to perform any of our obligations under these T&C if such failure is the result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other act of God.

We also do not assume any liability for harassing, offensive, defamatory or obscene material distributed through Honey & Clover / Amberclover's accounts, nor do we assume liability for information which may be in violation of the third party's intellectual property or other rights.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to this Site, or electronic mail transmitted to and from us, will not be monitored or read by others.

Software
Although we use reasonable endeavours to ensure that any software made available on this Site is suitable for downloading, installation and use by third parties, all such software is provided "as is" without any warranty. Specifically, and without limitation, we do not warrant that any such software is virus free, without defects, compatible with other software or operating systems or suitable for any specific purpose. We accept no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use.

Products
All products sold via Honey & Clover / Amberclover are on an 'as-is' basis and we make no warranties of merchantability, quality, fitness for a particular purpose, availability or non-infringement and we disclaim all implied warranties from course of dealing or usage of trade.

International Use
We make no representation that information on this Site is appropriate or available for use outside Singapore. Those who choose to access this Site from outside Singapore do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Indemnity
By using this Site, you agree to indemnify and hold Honey & Clover / Amberclover (and its officers, directors, employees, agents, subsidiaries, affiliates and joint ventures) (each an "Indemnified Person") harmless from any claim or demand, action, suit or proceeding brought or threatened to be brought against any Indemnified Person which is caused by or arising out of :

(i) your access and/or use of the Site,

(ii) your and any other party's access to this Site using your Honey & Clover username and/or password, and/or

(iii) your breach of any of these T&C, and to pay such Indemnified Person damages, costs and interest in connection with such claim, demand, action, suit or proceeding.

Return Policy
We make it our priority to only deliver the best in quality and design. We inspect each piece before it leaves our office to ensure it is in perfect condition. Upon receipt of your order, please inspect all your items. In the case the items you received are not what you expected, are the wrong size or were damaged during shipment, we will gladly arrange a full refund.

We apologize that we accept no exchanges at this juncture. This is because most of our collections are unique and come in limited pieces and sizes. We will, however, honour a full refund (to the same mode of payment you made at the point of purchase) should you deem the item(s) unsuitable.

To be eligible for a return, the followings are required:

  • The product was purchased in the last 30 days.
  • The product is never worn, in its original condition, unwashed, with original label(s) and packaging.
  • Attach Return Form and quote us the Order Number as proof of purchase.

Please email us at honeynclover@amberclover.com to obtain a copy of the return form (via email) if you need to process a return. Accessories/Socks/Hats are not applicable for returns due to hygiene reasons. However, this return policy does not apply to merchandise which have been stated as Non-exchangeable, Non-refundable by Honey & Clover. In addition, Gift Vouchers and Gift items also do not qualify for returns.

Products that do not meet the above criteria may not be considered for return. Please allow up to 7 working days for your return & refund to be processed. You will receive an email confirmation once your return has been processed. Your financial institution/payment gateway may take longer to reflect the transaction.

If your item is damaged, please notify us within 3 days of receiving your package for our tracking purpose. If you need to return your item for any other reason, please do so within 30 days. Please pack your item(s) in a secured manner for the return delivery. You are responsible for return delivery/shipment costs.

We accept returns for the value of merchandise purchased.

If you need to make a return, please contact us at honeynclover@amberclover.com.

Applicable Laws & Jurisdiction
These T&C and your use of the Site shall be governed by the laws of the Republic of Singapore. As a user of the Site, you hereby accept and agree that both you and we shall submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with this T&C and your use of the Site.

 
Version : September 2016